Privacy & Policy

1. Introduction

AFS Freight Forwarding is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

Personal Details:

Full name
Company name and ABN
Email address
Phone number
Postal and business address

Cargo & Shipment Information:

Details about goods being shipped
Origin and destination addresses
Import/export documentation

Website Usage Data:

IP address
Browser type and version
Pages visited and time spent on site
Referral source

3. How We Collect Information

We collect information in the following ways:

When you fill out a contact or quote request form on our website
When you email or call us to enquire about or book a service
When you engage AFS Freight Forwarding as a client
Automatically through cookies and website analytics tools

4. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide quotes
Process bookings and manage shipments
Communicate service updates, invoices, and important notices
Comply with Australian customs, border, and legal requirements
Improve our website and services
Send relevant industry updates or service information (you may opt out at any time)

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Sharing Your Information

We may share your information with trusted third parties only where necessary to deliver our services, including:

Shipping carriers and freight partners
Customs brokers and government authorities (Australian Border Force)
Warehousing and transport providers
IT and software service providers

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

7. Data Storage & Security

Your personal information is stored securely on protected servers.
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

9. Links to Other Websites

Our website may contain links to external websites. AFS Freight Forwarding is not responsible for the privacy practices of those sites and encourages you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 bookings@afsfreightforwarding.com 📞 +61 439 512 615 🌐 afsfreightforwarding.com

Alternatively, you may contact the Office of the Australian Information Commissioner (OAIC): 🌐 www.oaic.gov.au